Unit4 Wanda Help Center
Wanda is your Unit4 digital assistant and is available in Microsoft Teams, Skype, and Slack to help you to:
Use short and simple sentences
It's best to use short, simple phrases such as Show pay slip and I'll be absent tomorrow. Don't use single words because these can be confusing. If Wanda is unsure how to respond to your request, you will be asked to choose the correct response.
Switching between tasks
If Wanda is busy with a task and you want to switch to something else, you must say quit to stop the current chat. Wanda is then free to help with the new task.
Making choices with action buttons
Buttons are sent in a chat to show which actions you can choose. These actions are only valid at the point they are shown in the chat. This means you can't choose buttons that have been sent earlier in the chat as they are no longer valid.
If Wanda doesn't understand you or gives you an unexpected reply, then try to reword your request and try using different key terms.
Dates
If Wanda doesn't understand the dates you give, try another date format or give exact dates. For example, "I want to travel from Wednesday June 10 to Friday June 12.", or "I want to travel from 10/06/2017 to 12/06/2017." is easier to understand than "I want to travel from Wednesday to Friday next week.".
Currency
Some currency signs are used for more than one currency, for example $. To be sure Wanda uses the correct currency, give the currency code instead.
If you want to end the current chat, say quit, exit or stop. Actions that are already registered, such as single expense lines and completed days of your timesheet, are saved as a draft. Any actions that aren't registered, such as incomplete travel or absence requests, are dropped.
You must sign in to your work or organization account to give Wanda access to Unit4 ERP to be able to help with your requests. Think of it as opening a secure channel from within your social media app to your Unit4 ERP account which Wanda can then use to communicate with Unit4 ERP on your behalf.
If you're not signed in and you ask Wanda to help you with something, then you'll be asked to sign in. You can also sign in by saying signin or login and Wanda will guide you through the process.
To sign out from your work or organization when using Wanda say signout or logout. You're then signed out of your session with Wanda and you must sign in again the next time you need help.
If you're using Wanda on a device that's accessible to others, then we strongly recommend that you sign out when you're done to prevent others from potentially accessing and using Wanda on your behalf.
Wanda currently understands English, Spanish, French, German, Dutch, Swedish, Norwegian and Welsh. More languages will be added in future. You can ask Wanda: Which languages do you understand?, to get the current list.
Wanda's default language is English but you can change this at any time by saying Change language or Change preferences. If you change your language Wanda continues talking to you in this language until you change it back. Wanda also remembers your choice if you sign out and sign back in again.
If you're in a chat where Wanda expects a response from you and doesn't get one within 20 minutes, Wanda cancels the chat and is then ready to help you with a new task.
Wanda asks you to set the following preferences and remembers your choices until the next time you sign in:
Wanda understands the most basic set of emojis. However, certain emojis can have a different meaning depending on how and where they're used, so Wanda might occasionally misunderstand an emoji. If this happens, just say what you mean instead.
If you start a chat in one collaboration channel, such as Microsoft Teams, then you can't resume the chat later using another collaboration channel such as Skype.
All information you send to Wanda is stored in Unit4 ERP under the same security policies as all other Unit4 ERP data. However, the information you include in your chats with Wanda is subject to the terms and conditions and privacy policies of your social media channel provider (Microsoft Teams, Skype or Slack) which you must accept to use their service, as well as the terms and conditions and privacy policies of the Microsoft Bot Framework upon which Wanda is built. See How Wanda protects your privacy for more details about how your security and privacy are protected when using Wanda.
